Telaid’s seamless break-fix handling is a beautiful thing for multi-site specialty retailer.

To drive sales and return visits, retailers must remain laser-focused on store operations and customer service. One large beauty retailer was finding it challenging to ensure the continuity of in-store operations when disrupted by defective or malfunctioning equipment. The retailer needed a partner that could handle asset lifecycle management by processing, repairing or disposing of and returning functioning equipment quickly and cost effectively.

Find out how this retail company:

• Ensures plug and play installation onsite with staging and configuration in Telaid’s Technology Solution Center (TSC) that supports asset lifecycle management.
• Reduced costs associated with diverting valuable IT time and resources to equipment repair and replacement rather than supporting mission critical operations.
• Reduced costs, improved efficiency and minimized downtime with comprehensive management and repair of defective, malfunctioning devices.